PRIVACY.md
Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: July 29, 2026
Effective: July 29, 2026
Information We Collect
- Account information (name, email, and authentication records)
- Usage data and analytics
- Device and browser information
- Payment information (processed securely by our payment providers)
- Communications with our support team
Privacy-friendly analytics
- We use a cookieless Umami analytics service hosted at track.pixmiller.com.
- It records anonymized page views, referrers, browser and device categories, country-level location, Core Web Vitals, and product events described by the action—not form contents.
- We exclude URL search parameters and fragments and do not send email addresses, MQTT credentials, checkout references, device names, broker names, or other free-form input.
- The tracker respects the browser's Do Not Track setting.
How We Use Your Information
- Provide and maintain our services
- Process transactions and send related information
- Send technical notices and support messages
- Improve our services and develop new features
- Comply with legal obligations
Information Sharing
- We do not sell your personal information
- Service providers who assist in our operations
- Legal compliance when required by law
- Business transfers (mergers, acquisitions)
- With your explicit consent
Data Security
- Industry-standard encryption for data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Secure data centers with physical security
- Employee training on data protection
Your Rights
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of marketing communications
Data Retention
- Account data: Retained while your account is active
- Usage analytics: Retained according to our operational settings and deleted when no longer needed
- Support communications: Retained for 3 years
- Legal compliance: As required by applicable laws
- Deleted data: Permanently removed within 30 days
Questions About This Policy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
This Privacy Policy is governed by the laws of the United States. We reserve the right to update this policy at any time. Material changes will be communicated via email or through our service.